FAQ

If you need to modify your order, please contact us immediately before payment is made. Once the payment is processed, changes may not be possible as the order will be processed for shipping. If you’ve already paid, we recommend cancelling the order and placing a new one.

• If your order has not been shipped yet, you can contact our customer support team immediately to update your shipping address.

• If the order has already been shipped, we cannot change the address. Please ensure your address is correct before placing the order.

• Normally delivery is between 4 to 48hours.
• Same-day delivery is available in some locations in Ghana, depending on product availability and your shipping address.

We offer a variety of payment methods to suit your preferences:

• Cash on Delivery (COD)

• Netbanking

• Debit Cards

• Credit Cards: Visa, MasterCard, Maestro

• Mobile Wallets: MTN Mobile Money, VodaCash

• Yes, refunds are available. If you’ve received a damaged or incorrect item, or if your order is cancelled before shipment, we will process a full refund.

• Refunds are also available if your order is returned within the specified return period. Please check our Return & Refund Policy for more details on eligibility and conditions.

• Your security is our priority. We use SSL encryption to ensure that your payment information is transmitted securely. When you enter your card details, they are encrypted to prevent unauthorized access.

• We also work with Paystack to provide access to payment gateways like Visa, MasterCard, Mobile Money, and Stripe, which comply with the highest security standards, including PCI DSS (Payment Card Industry Data Security Standard).

• Additionally, our website does not store sensitive payment details like credit card numbers, ensuring that your data is protected throughout the payment process.

• Yes, you can return items you’ve already purchased, provided they meet the conditions outlined in our Return Policy.

• Returns are allowed within 7 days of receiving the item for most products, as long as the product is in new, unused condition with original packaging and tags still intact.

• Certain items, such as electronics, home appliances, and personal care products, may have specific return requirements. Please refer to our Return Policy for more details.

• If the product you received is damaged, defective, or incorrect, we offer a full refund or exchange.

Step 1: Initiate the Return

• • To return an item, open your order in your account and click on return or contact our customer support team at info@myghmarket.com or sales@myghmarket.com within 7 days of receiving your order.

  • Make sure to provide your order number, the item you want to return, and a brief explanation of the reason for the return.

Step 2: Return Authorization

• • Once your return request is reviewed, you’ll receive a Return Authorization (RA) number and instructions on how to send back the item.

  • If the item is damaged or defective, please include pictures to expedite the process.

Step 3: Returning the Product

• • You will be responsible for returning the item to us. We recommend using a trackable shipping method to ensure the item reaches us safely.

  • Return Shipping Costs: If the return is due to a defect, wrong item, or damage caused during transit, we’ll cover the return shipping costs. If you are returning the item for other reasons (such as change of mind), you may be responsible for the return shipping costs.

Step 4: Refund or Exchange

• • Once we receive and inspect the returned item, we will process your refund or exchange:

    • If you’re eligible for a refund, the amount will be credited back to your original payment method within 7-14 business days.

    • If you’ve opted for an exchange, we’ll ship the replacement item once the returned item is received and verified.

Important Notes:

• • Condition of the Item: Returned items must be in new, unused condition with original packaging. Items that are used, damaged, or missing parts may not be eligible for a refund.

  • Non-returnable Items: Some products, such as personal care items, customized products, and gift cards, may not be eligible for returns or refunds. Please check our full Return Policy for specific exclusions.

• Check Your Payment Details: Double-check the details you’ve entered, including your card number, expiration date, CVV, and billing address. A small mistake could cause the payment to fail.
• Ensure Sufficient Funds: Make sure your bank account or card has enough funds to cover the transaction. If you’re using a credit card, verify that your credit limit is sufficient.
• Try a Different Payment Method: If one payment method isn’t working, you can try another one. We accept Mobile Money, Visa, MasterCard, Stripe, and Bank Transfer (depending on availability in your region).
• Clear Your Browser Cache or Try a Different Browser: Sometimes, cached data can interfere with payments. Try clearing your browser cache or using a different browser or device.
• Contact Your Bank or Payment Provider: Sometimes, the issue may be with your bank or payment provider. Contact them to make sure there are no blocks or issues with your card or account.
• Reach Out to Our Support Team: If the payment issue persists, please reach out to us at info@myghmarket.com or call our customer support team at +233242517400. We’ll be happy to assist you in resolving the issue.