frequently asked questions
A) My Account FAQs
Forgot your password?
- Click Account -> Reset Password
- Enter the e-mail address you signed up with
- An e-mail will be sent to that address automatically
- Click the link in the e-mail to reset the password
What is MyGhMarket’s customer care number?
B) My Order FAQs
Got questions before placing an order?
Feel free to contact MyGhMarket by leaving a feedback in our online chat service located on the lower right corner of your screen or send an e-mail to our service center: [email protected]/[email protected]l.com. You can also call our hotline on +233242517400
Can I make changes to my order?
You can change your order any time before payment or just cancel this order and create a new one. We do not recommend changing it after you made the payment as it may delay your order.
How do I check my order status or track my order?
- Log into your account
- Track your order by following Account -> Orders -> Tracking
My order is still under processing. When will it be shipped?
Total Delivery Time = Processing Time + Shipping Time
The processing time depends on the specifications of the products. Our average processing time is 6 – 48hours for inland orders and 5 to 10 days overseas orders.
How do I return an item?
Click here for our return policy.
How do I cancel my order? Can I get my money back after cancellation?
We offer full refund if the order is cancelled before it is shipped. You should submit a ticket to request cancellation in our support center. We will NOT accept order cancellation request if the orders have been shipped.
3) Shipping FAQs
What are the shipping methods and shipping fees?
Products are shipped to customers based on their location. Shipping charges are added based on the weight of items and the location of delivery. At the moment we may use the following means to transport the products based on the nature of products and the location of delivery;
- Ghana Post
- Speedylinkz Delivery
Are there any additional fees involved in international shipping?
In some cases, there will be VAT, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be paid by the recipient; we have no control over these charges and cannot predict the amount. Customs and taxation policies vary widely from country to country. Customs clearance procedures, if required, can cause delays beyond our original delivery estimates.
How can I track my package?
You can track your order by following Account -> Orders -> Enter the Order
What if my order has not arrived by the expected delivery date?
For some orders there might be a few days’ delay. Please do not worry if the tracking records are normal and updating. If the parcel turns out to be missing, we will issue a full refund to you.
4) Payment FAQs
Which payment methods do you accept?
We accept a variety of payment methods.
- Debit Card
- Credit Card: Visa / MasterCard/Maestro…
- Wallet: MTN Mobile Money, VodaCash,