Our Return Policy

At MyGhMarket, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple return and refund process to ensure a smooth experience.

1. Return Period

You can return most products within 7 days from the date you receive your order. Please note that the product must be returned in new, unused condition with original packaging and tags intact.

2. Non-returnable Items

Certain items are non-returnable due to their nature. These include:

  • Personal care products

  • Gift cards or vouchers

  • Customized items

  • Downloadable digital goods (e.g., e-cards, WAEC scratch cards)

  • Perishable items

Please check the product description for specific return restrictions.

3. Eligibility for Returns

To be eligible for a return:

  • The product must be in new, unused condition, with all original tags and packaging.

  • Damaged, defective, or incorrect items can be returned for a full refund or replacement.

  • Incorrect orders (wrong size, wrong product, etc.) are eligible for return.

4. How to Initiate a Return

To initiate a return, follow these steps:

  • Contact Us: Email us at info@myghmarket.com or sales@myghmarket.com within 7 days of receiving the product. Provide your order number and a brief description of the issue.

  • Return Authorization: We will send you a Return Authorization (RA) number and instructions for sending the item back.

  • Return Shipping: If the return is due to our error (damaged, defective, or incorrect items), we will cover the return shipping costs. For other reasons (e.g., change of mind), the customer is responsible for the return shipping.

5. Return Shipping

  • Please use a trackable shipping method when returning the item. We recommend shipping with a service that provides tracking to avoid any issues.

  • Shipping fees for returns are non-refundable unless the item is damaged or defective.

6. Processing Your Return

Once we receive your returned item:

  • We will inspect the product to ensure it meets the return criteria (unused, in original condition, etc.).

  • If the return is approved, we will process your refund to the original payment method within 7-14 business days.

  • If you’ve opted for an exchange, we will ship the replacement item once the returned item is inspected and processed.

7. Refunds

  • Refund Method: Refunds will be issued to the original payment method (credit card, mobile money, etc.).

  • Partial Refunds: If the item is returned in a condition that is not “new,” or if parts/accessories are missing, we may issue a partial refund or decline the return.

8. Late Returns

If more than 7 days have passed since your delivery date, unfortunately, we cannot offer a refund or exchange.

9. Exchanges

If you would like to exchange a product for a different size, color, or model:

  • Please initiate a return as per the process above.

  • Once the return is processed, you can place a new order for the desired item.

10. Cancellations

  • You may cancel your order before it has been shipped for a full refund. Please contact our customer service immediately to cancel.

  • Orders that have already been shipped cannot be cancelled, but you can still return the item following our return policy.

11. Special Circumstances

If your item is lost or damaged in transit, please contact us immediately. We will work with the shipping provider to investigate and resolve the issue.

Contact Us

For any questions or to initiate a return, please reach out to us at:

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